A calmer front desk for a busier field team.
Latchwing connects the first reply to the next operational decision. It is there for the quiet gaps: after the form arrives, between jobs, and before a promising inquiry goes cold.
Coverage, without the clutter
Reply and qualify
Respond quickly, ask for the details a dispatcher needs, and keep the thread moving in a natural voice.
Triage the urgent
Separate time-sensitive requests from routine work so the right person can step in with context.
Offer the next slot
Coordinate connected calendars and field-service systems to help customers get to a real appointment.
Surface the whole queue
See new inquiries, qualified opportunities, booked jobs, unanswered questions, and leads needing attention in one daily report.
How it works
A relay, not another dashboard to babysit.
Latchwing is designed around the way independent service businesses actually run: customers arrive in different places, the crew is rarely at a desk, and the owner still needs a clear read on what is worth chasing.
- 01
Connect the places leads already arrive.
Bring together website forms, inboxes, SMS, web chat, calendars, and the field-service systems your team already relies on.
- 02
Let the first conversation keep moving.
Latchwing replies, gathers the missing context, and keeps customers pointed toward a useful next step while technicians stay in the field.
- 03
Start the day with the signal, not the scroll.
A clear daily pipeline report shows what arrived, what is qualified, what is booked, what is unanswered, and where an owner should look next.
The daily read
Less wondering what happened. More knowing what happens next.
The point is not to give owners another place to live. It is to turn scattered lead activity into a short, useful morning brief—so attention goes where it can recover the next job.
New inquiries
What came in since the last read
Qualified opportunities
Who gave enough detail to act
Booked jobs
Which conversations reached a calendar
Unanswered questions
Where a customer is waiting
Needs attention
What deserves the owner’s eye
Made for the people doing the work
Built around the handoffs that make a home-service business run.
Start with the work in front of you
Tell us what your home needs.
Share the service, details, and urgency. Your request goes straight into the review inbox so the right next step does not get lost.
Request service for your home
Tell us what your home needs and how urgent it is. We will follow up with the next steps.
Step 1 of 3
Start with the leaks you already see
Show Latchwing where your next jobs are getting stuck.
Tell us how leads arrive today, what your team needs to know, and where follow-up slows down. We will start there.